Won88 Terms & Conditions – Complete Guide to Using the Malaysia Platform

Won88 (referred to as "we", "the platform" or "Won88" in this document) is an online casino entertainment platform operating under the domain won88.run. This platform provides online gaming services including live casino, slots, Sports Betting, and e-sports to eligible users in Malaysia.

These Terms & Conditions form a legally binding agreement between you (the player or user) and Won88. They govern your access to and use of all services, features and content available on the Won88 platform. These Terms should be read together with Won88's Privacy Policy and Responsible Gaming Policy, both of which form part of this overall agreement.

Won88 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Your continued use of the Won88 platform following any amendments constitutes acceptance of the revised terms.

To register and use the Won88 platform, you must meet the following requirements:

• Aged 18 years and above on the date of registration
• Residing in or located within Malaysia at the time of using the platform
• Have never been banned or suspended from using Won88's services previously
• Have full legal capacity to enter into binding agreements
• Act on your own behalf and not as an agent or proxy for any other party

Each individual is only permitted to hold one (1) Won88 account only. Holding multiple accounts — including registering under a family member's or friend's name to claim duplicate bonuses — is strictly prohibited and constitutes a serious breach of our terms. Won88 reserves the right to suspend or terminate all associated accounts and forfeit any balances or bonuses upon detection of such violations.

All information provided during registration — including full name, date of birth, phone number, and email address — must be accurate, complete, and up to date. Won88 reserves the right to request identity verification (KYC — Know Your Customer) at any time, particularly before processing withdrawals that exceed certain limits.

Won88 accepts deposits via the following local Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (including direct bank transfer)
• FPX — Maybank2u, CIMB Clicks and other FPX member banks
• Boost
• ShopeePay

All transactions on Won88 are processed exclusively in Malaysian Ringgit (MYR). Minimum deposit is RM10 per transaction. Won88 does not charge any fees for deposits or withdrawals via the methods listed above; however, your e-wallet provider or bank may impose their own charges, which are beyond Won88's control.

For withdrawal, the following terms apply:

• The minimum withdrawal is RM30 per transaction
• Withdrawals must be made to the same e-wallet or bank account used for the original deposit
• Withdrawals are typically processed automatically in under 3 minutes
• Won88 reserves the right to request KYC verification before processing withdrawals exceeding RM5,000
• Winnings from bonuses that have not yet met the wagering requirements cannot be withdrawn

Won88 offers a range of bonuses and promotions for both new and existing members from time to time. All bonuses are subject to specific terms and conditions stated alongside each offer. The general terms applicable to all Won88 bonuses are as follows:

• All bonuses are subject to wagering requirement which must be met before any bonus funds or winnings derived from them can be withdrawn
• The welcome bonus is eligible to be claimed one time only per player/device/IP address
• Bonuses cannot be transferred to another player or directly exchanged for cash
• Won88 reserves the right to void bonuses and any associated winnings if there is evidence of promotional abuse
• The use of multiple accounts, VPNs, or bet arbitrage techniques to exploit promotions is strictly prohibited
• In the event of any conflict between these general terms and the terms of a specific promotion, the more specific promotional terms shall prevail

Won88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Ongoing promotions are not bound to an indefinite duration and may be ended at Won88's sole discretion.

All games available on the Won88 platform — including Live Casino (baccarat, blackjack, roulette, dragon tiger), slots, Sports Betting (Liga Super Malaysia, EPL, BWF badminton, e-sports) and other games — are subject to the individual game rules set by their respective game providers.

General rules that apply to all games on Won88:

• Game results are final and cannot be disputed once a round is complete
• In the event of a technical disruption during an active game, Won88 will rely on server records to determine a fair outcome
• Bets accepted and confirmed by the Won88 system are binding and cannot be cancelled
• Won88 reserves the right to void bets in situations where odds errors or significant system disruptions have occurred
• In live baccarat and blackjack, the dealer's decision is final subject to the applicable table rules

For Sports Betting and e-sports, additional terms apply, including:

• Confirmed bets cannot be cancelled once a match has started, except through the Cash Out feature where available
• In the event a match is postponed or cancelled, bets will be refunded in accordance with the applicable bet return policy
• Displayed odds are subject to change until a bet is officially confirmed by the system

Won88 is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. The following actions are strictly prohibited and may result in immediate account termination without compensation:

• Fraud and Cheating: Any attempt to manipulate gameplay, use unauthorised third-party software, bots, or any other method to gain an unfair advantage
• Money Laundering: Using the Won88 platform to conceal, transfer or process funds derived from illegal activities
• Bonus Abuse: Registering multiple accounts, sharing accounts, or using arbitrage techniques to exploit promotional offers
• Harassment and Abuse: Disruptive, threatening or abusive behaviour toward the support team or other players across any channel on the platform
• Unauthorised Access: Attempting to access another player's account or restricted areas of the platform without authorisation
• Account Sharing: Allowing others to use your account, or using an account that belongs to someone else

Won88 employs a sophisticated fraud detection system and works closely with payment providers and game suppliers to identify and prevent suspicious activity. Every report of suspicious behaviour is thoroughly investigated and acted upon accordingly.

You are fully responsible for keeping your Won88 account login credentials secure. Steps we recommend:

• Use a strong, unique password for your Won88 account — a combination of uppercase letters, lowercase letters, numbers, and symbols
• Never share your password or username with anyone, including family members
• Enable two-factor authentication (2FA) where available for an added layer of security
• Log out of your account after each session, especially when using a shared device
• Contact Won88 support immediately if you suspect any unauthorised access to your account

Won88 will not be held liable for any losses arising from a player's failure to safeguard their account credentials. All personal data collected by Won88 is processed in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and our Privacy Policy. For full details on how we handle your personal data, please refer to Won88 Privacy Policy.

Won88 reserves the right to suspend or terminate a player's account in the following circumstances:

• Violation of any part of these Terms & Conditions
• Suspected or confirmed involvement in fraudulent activity or money laundering
• Failure to complete the KYC verification process within the specified timeframe
• Upon request by a lawful legal authority
• At the player's own request (voluntary account closure)

If an account is terminated due to a breach of terms, Won88 reserves the right to withhold any remaining balance pending the outcome of an internal investigation. Where termination occurs for other reasons (such as a player's own request or a business decision), any valid account balance will be returned to the player once the verification process is complete.

Won88 genuinely cares about the wellbeing of all our players. Casino games and Sports Betting are a form of entertainment — and like all forms of entertainment, they should be enjoyed within reasonable and responsible limits.

We provide the following tools to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account panel
• Loss Limit: Cap the maximum amount you can lose within a set period
• Session Time Reminder: Receive a notification once you have been playing for the duration you have set
• Temporary Self-Exclusion: Temporarily restrict access to your account — from 24 hours up to 6 months
• Permanent Self-Exclusion: Close your account permanently if you need a long-term solution

If you feel that gambling is beginning to affect your finances, relationships, or daily life, we encourage you to speak with a trusted family member or seek professional help. Remember — playing at Won88 should be fun, not a burden. For more information, visit the Won88 Responsible Gaming.

The Won88 platform is provided "as is" without any express or implied warranties regarding uninterrupted availability. Won88 is not liable for:

• Financial losses arising from technical disruptions, internet disconnections or system failures beyond our control
• Any gaming decisions made by a player based on inaccurate information or a misunderstanding of promotional terms
• Unauthorised access to a player's account resulting from the player's own failure to secure their login credentials
• Any indirect, consequential, or punitive losses arising from the use of the Won88 platform

Won88 strives to maintain 24/7 platform availability; however, scheduled maintenance and unforeseen technical issues may occur from time to time. We will provide advance notice for scheduled maintenance whenever possible. In the event of an unexpected disruption, Won88 will take all reasonable steps to restore service as quickly as possible.

Won88 reserves the right to update, amend or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on this page.

It is your responsibility to review this Terms & Conditions page periodically to ensure you are always aware of the latest version. The "Last Updated" date shown at the top of this page indicates when the most recent changes were made.

Continued use of the Won88 platform after any amendments are published constitutes your full acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account by contacting the Won88 support team.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, the Won88 team is available to assist you at any time through the following channels:

• Live Chat: Available 24/7 directly on the won88.run platform — average response time under 2 minutes
• Email: support@won88.run — we will respond within 24 business hours
• WhatsApp: For quick enquiries in Bahasa Melayu — details available within the platform

All enquiries will be answered in Bahasa Melayu by our trained support team. We are committed to providing accurate, clear, and helpful responses to every query received.