At Won88, your privacy is not merely a legal obligation — it is part of our moral responsibility to every player who trusts our platform. This policy clearly explains how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
How Won88 handles your personal data — presented clearly and without the fine print.
All data transmitted between your device and Won88's servers is encrypted using 256-bit SSL technology — the same level of encryption used by leading Malaysian banking institutions such as Maybank and CIMB. This means your information cannot be read by any third party that may intercept your connection during data transmission.
Won88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary data protection legislation governing how organisations collect, process and store individuals' personal information. All our data handling procedures are designed and regularly audited to ensure complete adherence to PDPA requirements, including the principles of fair and lawful data processing.
Won88 has never sold, rented or transferred your personal information to any third party for marketing or any other purposes unrelated to Won88's services, and never will. Your data belongs to you — it is used solely for the purposes clearly stated in this policy and nothing beyond that.
As a Won88 player, you have the full right to access the personal information we hold about you, request corrections if any details are inaccurate, and in certain circumstances request the deletion of your data. All such requests will be processed within 14 business days through Won88's official support channels.
Won88 uses cookies to enhance the user experience, remember your preferences and help us understand how the platform is used. You have full control to manage your cookie settings through your browser. We do not use third-party cookies for personalised advertising without your consent.
Won88's technical security team monitors our platform infrastructure around the clock to detect and address any data security threats promptly. Multi-layered intrusion detection systems (IDS) and firewalls are deployed to protect our servers against unauthorised access, cyberattacks and data breach attempts.
We only collect data that is strictly necessary to provide you with a safe and high-quality service.
Full name, date of birth, gender and identification card number (where required for KYC verification). Used to verify identity and ensure compliance with the minimum age requirement of 18 years.
Malaysian phone number and email address. Used for account verification, service communications, security notifications and customer support.
Information related to the payment methods you use — Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost or ShopeePay. We do not store your full card numbers or wallet passwords.
Gaming records, betting history, wins and losses across all categories including Live Casino, slots, Malaysia Super League Sports Betting and e-sports. Used for technical support and dispute resolution.
IP address, browser type, operating system, device type and session log data. Used for account security, detection of suspicious activity and optimisation of the user experience.
Pages visited, features used and game preferences on the Won88 platform. Used in aggregated and anonymised form to improve the platform and personalise your experience.
Effective date: 1 January 2026 | Last updated: January 2026
Won88 (referred to as "we", "Won88" or "platform" in this document) is an online casino entertainment platform operating under the domain won88.run and is intended for users in Malaysia. We take user privacy very seriously and are committed to protecting every piece of personal information entrusted to us.
This Privacy Policy has been drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised best practices in data protection. It details the types of information we collect, why we need it, how it is used, and the rights you hold over your personal data.
We believe Won88 players deserve to know exactly what happens with their information — which is why we wrote this policy in plain, straightforward language rather than dense legal jargon. If you still have questions after reading it, our support team is available at any time.
Won88 collects your personal information through several different means. We only gather information that is genuinely necessary to deliver our services safely and efficiently.
Information you provide directly:
Information collected automatically:
Every piece of information we collect has a clear purpose. Won88 uses your personal data for the following:
Won88 will not use your personal data for any purpose beyond those stated above without obtaining your consent first.
Won88 does not sell, rent or trade your personal information to any party for commercial purposes. However, there are limited circumstances in which we may need to share your information with certain parties in order to provide our services to you:
All third parties working with Won88 are required to comply with strict data security standards and are not permitted to use your information for any purpose other than what is specified in our agreements with them. We periodically review our partners' privacy practices to ensure your data protection remains consistently upheld.
Won88 employs multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, theft, loss or accidental destruction.
Technical measures we employ:
Data retention period: Won88 retains your personal information for as long as your account remains active and for the required period following account closure to meet legal obligations (typically 7 years for financial records under Malaysian law). After this period, your data will be securely deleted or anonymised.
Won88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage and delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the Won88 platform and your gaming experience. For more information on managing cookies, please refer to your browser's documentation.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by Won88:
| Your Rights | Description | Response Timeframe |
|---|---|---|
| Right of Access | Request a copy of the personal information we hold about you | 14 working days |
| Right to Rectification | Request correction of inaccurate or incomplete information | 14 working days |
| Right to Withdraw Consent | Withdraw consent for data processing for specific purposes at any time | Immediately |
| Right to Lodge a Complaint | Lodge a complaint with Won88 or the PDPA Commissioner in the event of a breach | Within 30 days |
| Right to Erasure | Request erasure of your data under certain circumstances (subject to legal requirements) | 30 working days |
To exercise any of these rights, please contact the Won88 support team by email at support@won88.run, clearly stating your request. We may need to verify your identity before processing certain requests in order to protect the security of your account.
In the course of operating the Won88 platform, certain data may be processed or stored on servers located outside Malaysia — primarily in connection with the cloud infrastructure and technical services that support our platform.
In all such cases, Won88 ensures that these data transfers are protected by adequate safeguards, including:
We are committed to ensuring that the level of protection your data enjoys in Malaysia is not diminished when it is processed outside the country.
The Won88 platform is exclusively for individuals aged 18 and above. We do not accept registrations from underage individuals and do not knowingly collect any personal information from children or individuals under the age of 18.
Won88 carries out an age verification process at registration and may request identity verification documents at any time to confirm a player's age. Should we become aware that personal information has been collected from an underage individual without our knowledge, we will take immediate steps to delete that information and close the account in question.
If you have reason to believe that a minor has a Won88 account, please contact us immediately at support@won88.run so we can investigate and take appropriate action.
While Won88 takes comprehensive security measures, no system can be guaranteed 100% secure against all threats. In the event of a data security breach involving your personal information, we are committed to responding promptly and responsibly.
Our data breach response procedure:
Notifications to affected users will include details on the type of data involved, the potential impact, and steps you can take to protect yourself — such as changing your password and monitoring your account activity more closely.
Won88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements or technological developments that affect how we handle data.
When we make significant changes to this policy, we will:
We encourage you to review this Privacy Policy page periodically to stay informed of the latest updates. Continued use of the Won88 platform after any amendments are published will be considered acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the Won88 team is available through the following channels:
For formal complaints relating to personal data protection that have not been resolved to your satisfaction by Won88, you also have the right to contact the Personal Data Protection Commissioner of Malaysia (PDPA Commissioner) directly.
All your personal information and financial transactions on Won88 are fully protected with 256-bit SSL encryption technology. Your data is never shared with any third party for commercial purposes, and we operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
For privacy questions or requests, contact us at support@won88.run or check Terms & Conditions us for more complete information on platform usage.
Answers to the questions players ask most about the protection of their personal data.
Your personal data is also used to help us support a safer and more responsible gaming experience.
Your gameplay patterns are analysed to identify early signs of problem gambling and to enable us to offer appropriate support.
The deposit limits you set within your Won88 account are stored securely and enforced automatically, without exception.
When you activate self-exclusion, your data is used to ensure that the restriction is enforced across the entire Won88 platform.
Your identity data is used to verify that you meet the minimum age requirement of 18 and above, protecting younger individuals from accessing the platform.
Now that you know how Won88 protects your privacy, you can enjoy over 500 games — from live baccarat and blackjack to slots, Malaysia Super League betting and e-sports — with complete peace of mind. Register now and claim your RM388 welcome bonus.
Contact Us:
support@won88.run
Live Chat — 24/7 on-platform